Training

At the core of any good development programme is inspiring, effective, client-orientated and adaptive training. With our wealth of experience in the advancement of organisations within the Health and Social Care sectors we have the ability to develop bespoke training to suit your needs.

Below are a few of our standard workshops to give you a taste of what we do:

• Appraisals – The importance of making the most of those in your team should never be underestimated. Appraisals are a chance to address issues, to reward achievements and to put in place plans for future development. Our Appraisal Training workshop will give your managers the skills they need to make the most of the appraisal process.
• Customer Service – Your reputation is only as good as the customer service that every member of staff affords your patients. Our Customer Service workshop breaks down old expectations and preconceptions and re-lights your staff’s desire to ensure that every patient they deal with feels better for the experience.
• Receptionists – Often the first contact your patients will come across, receptionists need to have the knowledge and skills necessary to help them. Our Receptionist workshop offers training in a relaxed environment where they are encouraged to network and share their experiences and ideas. What they are taught here is the foundation of an NVQ qualification if they wish to take the final steps after our course.

To find out more about our training please do contact Jeanne Davies on 020 3303 0263.